As you are probably aware, the Scottish Government has instructed that all hotels, guesthouses and self-catering establishments remain closed until further notice. Golf courses, fishing and shooting venues are also now included in the list of closures. Furthermore, all non-essential travel is banned. We are now taking the view that these restrictions will persist for a minimum period of 1 month. Consequently, all bookings with start dates before the 6th May, must be postponed or cancelled.
In strict accordance with our stated Terms & Conditions (https://www.river-green.com/terms-conditions/), if a cancellation is initiated by the client, after the balance payment has been made, no refund is due. We stress the importance of clients taking out travel insurance which covers for cancellation for any reason. However, we recognize that these are exceptional circumstances and we want to be as fair and as flexible as possible. We want to retain your custom and earn your loyalty.
With immediate effect, all balance payments due 60 days before your holiday start date, will now fall due 30 days before your holiday start date.
If a cancellation is initiated by the Company, our terms state that the client is entitled to a full refund. We will endeavour to uphold our obligations under this agreement, however we will request that refunds are deferred and paid in instalments over a period of time. The periods of time involved are unclear at present.
From the Company’s perspective, it will be very much preferred if clients are able to postpone and reschedule their holiday. At this time, we request that all clients with bookings commencing before the 6th May, contact us with a view to rearranging their trip for later this year or even for 2021.
Thank you in anticipation of your understanding. Please follow social isolation and please stay safe.
River & Green Ltd.